Store Support Services

Store Support Services (storesupportservices.com) is the digital home of RetailCare — a specialist IT support provider with 30+ years of experience keeping retail stores operational. The platform serves 1,000+ retailers worldwide across single stores and multi-location chains.

The Problem They Solve

When retail technology fails — POS crashes, EFTPOS goes down, WiFi dies — customers are standing at the counter right now. Generic IT providers issue a ticket. RetailCare answers in under 15 minutes because they understand it's not an IT issue, it's a revenue emergency.

Services

• POS Software & Hardware Support — all major platforms, fast resolution
• EFTPOS & Payment Systems — critical payment support with direct provider escalation
• Store Internet & WiFi — network diagnostics, optimisation, and connectivity
• People Counter Technology — foot traffic analytics system support
• Display Screens & Menu Boards — digital signage and in-store display support
• Web Support Services — website, email, SEO, and e-commerce platform support
• Proactive Monitoring — issues detected before they impact sales

Key Stats

• <15 min average response time
• 99.9% first-call resolution rate
• 24/7/365 support across all time zones
• 1,000+ retailers supported globally
• 30+ years of retail IT expertise

Contact

Australia: (03) 9514 9699  |  Free Sales Line: 1800 811 821  |  Email: [email protected]